[Sigia-l] Survey Advice

[Louise Ferguson]

The most important thing to do is to pilot your questionnaire on a few 
'real users' (ie not course mates) - that will help you gauge the level of 
problems among your users with specific terminology. Your phrase does sound 
a little formal, though - I'd go more for something like "It's easy to see 
how to move/get around the site". The simpler the language, the better.

On your second point, try providing a set of items, then also include a 
space for further suggestions. The first will help to jog memories, the 
second will make it open enough for people to come up with something you 
may have missed, or at least allow them to feel unconstrained.

Louise Ferguson

  At 13:54 07/02/2003 -0500, you wrote:
>I am a graduate student at University of Michigan's School of Information.
>  For one of my group projects I am evaluating a website geared towards
>college freshman and sophmores.  Part of this evaluation involves sending
>out a survey.
>
>I am wondering if the general population would understand a question like
>"The navigation of the site makes sense. (1: Strongly Disagree -- 5:
>Strongly Agree)"  Is the word "navigation" something general users would
>understand or is it more of an industry term?  Any ideas for alternatives?
>
>Also, when asking about various services that people have used on the
>site, is it better to provide a list of possible services or ask an open
>ended question asking them which services they have used?
>
>Thanks
>Kristina Voros Connell
>
>
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