[Sigia-l] Trust and Design

[Karl Fast]

> I could swear I saw a study in the past couple of months that
> suggested layout and design play a major role in influencing a
> user's willingness to trust information online...but now I can't
> find it anywhere.  Ring any bells for anyone?

I believe Andrew Dillon mentioned this in his most recent ASIS&T
Bulletin column. He mentioned some studies, but did not provide any
citations. Still, it's a start to the trail.

  http://www.asis.org/Bulletin/Dec-02/ASISTDecJan.pdf

I would also be interested in these citations.

--karl