[Siguse-l] Frustration and others negative affective feelings in Web navigation behaviors

[Eszter Hargittai]

The last issue of IT & Society (http://www.itandsociety.org ) was on Web
Navigation.  It has a piece on "Help! I'm Lost: User Frustration in Web
Navigation".  Moreover, my piece in that issue ("Serving Citizens' Needs:
Minimizing Online Hurdles to Accessing Government Information") has some
quotes from users in which they clearly express frustration and I also
outline various sources of frustration.  There are a few more papers that
deal with the issue of user behavior and frustration in the special issue,
I recommend taking a look at the above URL.

I realize these are not about _detecting_ frustration per se, but they may
still be relevant to your project.

Eszter

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Eszter Hargittai http://www.eszter.com
My Weblog: http://www.esztersblog.com
How to win the Nobel Prize: http://www.roadtostockholm.com

On Tue, 22 Apr 2003, Jean-Yves Delort wrote:

> Hello,
>
> I am working on information seeking behaviors on the Internet.
> Do you know some works relevant to the topic of detecting
> clues about frustration during a Web information seeking process (ISP)?
> Or do you know any work related to this topic, for instance works that
> have studied how to detect that a user is "lost in hyperspace" ?
> A last question, Kuhlthau talks about frustration but also confusion and
> more generally affective feelings occurring during the search process, do
> you know if someone proposed some (practical or not) ways to detect one of
> these.
>
> Of course I will summarize for the list and thank you very much for your
> ideas and suggestions.
>
> Best regards
>
> Jean-Yves Delort
>