[Sigia-l] Dedicated to those...

[Hassan Schroeder]

Skot Nelson wrote:

> Sure, but finding these kinds of specific examples can be done in any
> organization. Individuals don't make smart decisions all of the time,
> and neither do organizations.

Of course, but the anecdote was in response to:

> These are some great examples of firms
> which thrives on Metrics/Benchmarking/ROI/Innovation by doing it right

If a *service company* does such an egregiously bad job of providing
*service to its customers*, I find it hard to apply the phrase "doing
it right" to it, myself :-)

And if UPS *reached* that point by using "Metrics/Benchmarking/etc."
then what does that say about those tools?

-- 
Hassan Schroeder ----------------------------- hassan at webtuitive.com
Webtuitive Design ===  (+1) 408-938-0567   === http://webtuitive.com
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