[Sigia-l] IA's Responsibility

[David (Heller) Malouf]

Besides Shaw's, i'm familiar with the others and can mention some
other exceptions:
Home Depot, Pathmark (E. Coast/NY Supermarket), My local natural food market. ;)
And its not just for self-checkout, its about all checkout stands. I
think Target is pretty good about this as well.

-- dave


On 8/30/06, Anne Hjortshoj <anne at mindstorm.com> wrote:
> This isn't just Wal-Mart, it's almost every major chain that offers
> self-checkout, including CVS, Walmart, Shaw's Supermarkets, etc. The
> only instance where I haven't seen it is at Whole Foods.
>
> -Anne
>
> Christopher Fahey wrote:
> > Challis wrote:
> >
> >> Even if you select credit
> >> card, if the scanner detects you have debit capabilities it
> >> takes you to the input pin screen. There is no indication
> >> that you can hit cancel and then select the credit option.
> >> Though you can. Obviously this is a business decision given
> >> that debit is less expensive to process than credit.
> >>
> >> What would you do if you're the IA/IxD on that problem/solution?
> >>
> >
> > Wow, that's a great example, thanks for picking up on that and sharing it.
> >
> > I think this crosses over from "harming the user experience" to "dishonest
> > quasi-legal business practice". Which I suppose is not entirely surprising
> > for WalMart. One obvious solution for the IA is to quit, but that's pretty
> > extreme and not many people have that kind of option.
> >
> > I guess if you work for WalMart, you should be prepared to spend a lot of
> > time in this kind of ethical gray area.
> >
> > -Cf
> >
> > Christopher Fahey
> > ____________________________
> > Behavior
> > http://www.behaviordesign.com
> > me: http://www.graphpaper.com
> >
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-- 
David (Heller) Malouf
dave.ixd at gmail.com
http://synapticburn.com/