[Sigia-l] IA's Responsibility

[Anne Hjortshoj]

This isn't just Wal-Mart, it's almost every major chain that offers 
self-checkout, including CVS, Walmart, Shaw's Supermarkets, etc. The 
only instance where I haven't seen it is at Whole Foods.

-Anne

Christopher Fahey wrote:
> Challis wrote:
>   
>> Even if you select credit 
>> card, if the scanner detects you have debit capabilities it 
>> takes you to the input pin screen. There is no indication 
>> that you can hit cancel and then select the credit option. 
>> Though you can. Obviously this is a business decision given 
>> that debit is less expensive to process than credit. 
>>
>> What would you do if you're the IA/IxD on that problem/solution?
>>     
>
> Wow, that's a great example, thanks for picking up on that and sharing it. 
>
> I think this crosses over from "harming the user experience" to "dishonest
> quasi-legal business practice". Which I suppose is not entirely surprising
> for WalMart. One obvious solution for the IA is to quit, but that's pretty
> extreme and not many people have that kind of option.
>
> I guess if you work for WalMart, you should be prepared to spend a lot of
> time in this kind of ethical gray area.
>
> -Cf
>
> Christopher Fahey
> ____________________________
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