[Sigia-l] Quantitative measurement for IA performance review

[barbara.g.young at rrd.com]

I'm carving out a space in my company intranet as both IA and usability
analyst (someone has to do this, and no one was). Now that they're willing
to let me take on these tasks, my boss has asked me to come up with
quantitative ways to measure my performance for the dreaded annual review.
We've brainstormed measurements based on timeliness, quality, delivery to
original scope, etc., but none of these work well in terms of what I do.

Can anyone help me by sharing measurable outcomes for IA/usability people,
where what's being measured is something that I can be accountable for?
Not, for example, percentage of projects delivered on time (but customers
never provide content on time according to the project plan). Failing that,
would you share how your performance is reviewed, even if it's just, "My
boss likes me and thinks I do a great job."

Thanks,

Barbara Young
RR Donnelley