[Sigia-l] : Moderately abusive user experience

[Andrew Hinton]

Sprint PCS is truly horrible. For all the lip service they pay to the
supposed power of converged communications, it's amazing how silo'd their
services are. 

I still cannot understand why I can't manage my phone contacts from the web.

But their site is the worst. It's still a mystery to me whether I'm dealing
with wireless or wireless-web or messaging or what the hell. And it seems
like I'm always in the wrong area on the site to do the thing I want.
-- 
:: s y m e t r i ::
andrew.hinton ÷ information.architecture ÷ ahinton at symetri.com

::cmelchor at sapient.com::wrote on 4/9/02 2:14 PM:

> About after you log in to Sprint PCS to manage your account, you see the
> "Welcome, [insert name]. You own [make and model number] phone. Buy
> accessories?" ... which boots you back out to the non-logged in site where
> you need to start hunting down accessories for your phone. Your phone
> make/model does not carry through.