[Sigia-l] Avoiding alienating existing users upon redesign

[Donna Maurer]

Sorry, I was a bit of a grumpy-pants last night. I get annoyed at the amount
of flippant, simplistic answers that people provide without any real thought -
your answer wasn't one of those at all. Yours was useful because it was a good
story of lessons learned (I hope I'm matching story and name right).

Change management involves lots of things, although it is more often used (in
Australia at least) to describe the process of turning on a new system. But
any significant change needs to have someone manage the people aspects - often
both the customer and internal staff. In Jeff's example, this would cover both
preparing users for the change and supporting them after.

Not saying that I'm fabulous at this - I have in the past underestimated the
work that I should have put into this aspect and caused lots of people
headaches because of it ;)

Donna



On Tue, 3 Feb 2004 22:55:53 -0500, Samantha Bailey wrote
> Can you say more about what you mean about change management? Are you
> referring to managing the users reactions to the change?
> 
> Samantha Bailey
> samantha at baileysorts.com | http://baileysorts.com
>