[Sigia-l] Avoiding alienating existing users upon redesign

[Rick Bond]

Two suggestions:

1. Avoid letting the tyrrany of the installed base keep the team from
making worthwhile improvements. 

2. If you change the names of things, you might want to include--for a
few weeks at the most--the previous language in the tooltips.  For
example: Return to home (Revert to Welcome).

3. Conduct a usability test of the finished design with users of the
current design. The negative transfer problems you discover will
probably suggest their own solutions.  

Rick

Rick Bond
415 775 3588
415 310 5090 (cell)


-----Original Message-----
From: sigia-l-admin at asis.org [mailto:sigia-l-admin at asis.org] On Behalf
Of Jeff Lash
Sent: Monday, February 02, 2004 5:54 PM
To: SIGIA
Subject: [Sigia-l] Avoiding alienating existing users upon redesign

How can a site implement a significant redesign without alienating
existing
users?
[snip]