[Sigia-l] Forcing practice

[Peter VanDijck]

> We once created a wizard to walk through a complex app, and found that
> almost no one used the application - because the wizard was so much
> easier....even though it was more screens and more steps. Effectiveness and
> Ease of Learning trumped (false) Efficiency in this case.

That's cool, but we can't do that... (we looked into it).

> Or, create a cheat sheet that points out the most common problems - could
> be something that is distributed on paper, but is really a small on-screen
> image that sits next to the application.

Yes, we have that as well.

> Is the business process complicated, or is the application complicated? Is
> this one of those cases where the app's "mental model" makes a difficult
> task worse?

The app is complicated, not the process.
Thanks!
P