[Sigia-l] email management (not completely on topic)

[Karl Fast]

> Microsoft Research has a good paper about this....
>
> Supporting Email Workflow
>   Microsoft Technical Report, December 2001 (MSR-TR-2001-88)
>   http://research.microsoft.com/research/ coet/Email/TRs/01-88.pdf


That URL might not work for you. You can find the abstract here with
links to the paper as PDF or Word.

  Supporting Email Workflow
  JJ Cadiz; Laura Dabbish; Anoop Gupta; Gina D. Venolia
  September 2001, 8 pages
  http://research.microsoft.com/research/pubs/view.aspx?msr_tr_id=MSR-TR-2001-88


Hope this helps

--karl