[Sigia-l] Edward Tufte
Boniface Lau
boniface_lau at compuserve.com
Fri Feb 14 20:00:43 EST 2003
> From: sigia-l-admin at asis.org [mailto:sigia-l-admin at asis.org]On
> Behalf Of Hankinson, Jody
>
[...]
>
> Not that anyone asked, but here's how I'd handle the situation with
> one of my clients.
Handling those client reactions is a way of finding for ourselves how
much we really understand what we are doing. Can we stand up and make
a case by ourselves or do we have to point to experts' opinions for
support? If we rely on the so-called experts' opinions and clients
point to opposing experts, we are in trouble.
Worse yet, if the clients are smart thinking and are tearing the
expert opinions that we rely on into shreds, we are suddenly naked. If
what we rely on happen to be extremist opinions, it is all the more
embarrassing - how could we be so gullible to accept such extremist
opinions?
Better to examine expert opinions under a microscope now than gobbling
them up and found ourselves naked later.
Better to think for ourselves than letting experts do the thinking for
us.
Boniface
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