Zhou Q (Zhou, Qi)1, Tan KC (Tan, Kay Chuan)1 2008 IEEE INTERNATIONAL CONFERENCE ON MANAGEMENT OF INNOVATION AND TECHNOLOGY, VOLS 1-3 Pages: 872-877 Published: 2008

[Eugene Garfield]

Author(s): Zhou Q (Zhou, Qi)1, Tan KC (Tan, Kay Chuan)1  

Book Group Author(s): IEEE  

Source: 2008 IEEE INTERNATIONAL CONFERENCE ON MANAGEMENT OF INNOVATION AND 
TECHNOLOGY, VOLS 1-3 Pages: 872-877    Published: 2008  

Times Cited: 0     
References: 60     
Citation Map       
Conference Information: IEEE International Conference on Management of 
Innovation and Technology
Bangkok, THAILAND, SEP 21-24, 2008IEEE  

 Abstract: Using a quantitative analysis, this study tracks the 
development of NSD research from 1997 to 2006. It answers the questions: 
What are the main research themes? Which specific sectors draw more 
attention? What are the major orientations in NSD research? And which 
journals publish a number of research papers in NSD research? The findings 
show that success factors, performance evaluation, and model development 
are the main themes in NSD research. Financial services, e-Service, and 
telecommunication services draw the main attention. Case study method and 
survey method are the two major methods used in NSD research. The 
International Journal of Service Industry Management has the most 
publications whereas the European Journal of Marketing receives a 
relatively higher average citation rate. 
 
Document Type: Proceedings Paper  

Language: English  

Author Keywords: Bibliographic analysis; literature review; new service 
development  

KeyWords Plus: OPERATIONS MANAGEMENT RESEARCH; INNOVATION; DESIGN; 
PERSPECTIVE; PRODUCT; SUCCESS; EXPERIENCES  

Addresses: 
1. Natl Univ Singapore, Dept Ind & Syst Engn, Singapore 0511, Singapore  

Publisher: IEEE, 345 E 47TH ST, NEW YORK, NY 10017 USA  

IDS Number: BIU39  

ISBN: 978-1-4244-2329-3  

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