[Sigkm-l] Business Process Re-engineering - Objectives

[Mark A Montgomery]

Well I'll chime in a bit in an attempt to help clarify.

When you break down how an organization works and communicates, it can be
visualized as circles within circles, often called departments or in KM
communities of practice. 

Many times has been the case where an organization does not yet have a
corporate wide knowledge system that would among other things allow small
groups to work privately but also engage across departmental lines. It is
possible for individual units to engage in many of the best practices
found in advanced knowledge systems. Often has been the case where such
systems then become adopted throughout the organization (grass roots
rather than the top down).

If done inhouse, it does require a certain amount of dollars and
technical expertise, probably in conjunction with the IT folks. However,
if it's a smaller project that doesn't have a large budget, there are
many products available that might work for you.

One such product that is popular both within an intranet and via the web
is Webboard by Oreilly. I've installed, configured, and tested the
product. We used it for two years on a daily basis. There are parts of it
I didn't like in the earlier version, like the discussion list functions
(so we used other software for that), but like many we found it to be
pretty good all around.  We used it for example inhouse for project
management with a diverse group of specialists working on highly complex
technical issues. One of the nice things about it for project management
is that when the project is completed, you can either just keep the board
open or download the archives for reference.

I don't consider Webboard a comprehensive knowledge system, but it makes
a pretty good attempt at providing the basic tools in one software
system. 

Mark Montgomery 

On Fri, 26 Apr 2002 22:32:34 +1000 "Ken Johnson"
<ken.johnson at distantshore.com> writes:
> In response to Kenneth Mortimer's post.
> 
> The business objective is to make our organisation more responsive 
> to change
> in both technologies and business processes, thereby enabling us to 
> better serve
> our customers and respond more quickly to competitive pressures.
> 
> My personal objective is to hopefully demonstrate to the company 
> that knowledge
> management is one of the tools for achieving the above objective.
> 
> To achieve my objective I would hope to be able to apply KM 
> principles and methodologies
> to my current project of implementing web booking for large 
> corporate accounts.
> 
>  
> 
> 
> 
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> Sigkm-l at asis.org
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