[Sigia-l] Agile, Scrum and UX?

Sat Mar 21 19:10:10 EDT 2015

There are lots of reasons why an agile adoption fails.

http://www.versionone.com/pdf/2013-state-of-agile-survey.pdf

It's not because Scrum doesn't work, it definitely does. 22% of failure is
born out of a lack of understanding about agile and why it works the way it
does. External cultural and political reasons comrprise about 30% of
reasons why agile projects fail.

Getting an experienced coach who knows how best to help an organisation
with this change is key to success IMHO.

On 21 March 2015 at 08:06, Jonathan Baker-Bates <jonathan at bakerbates.com>
wrote:

> My experience would indicate that you're correct. In larger
> organisations, I think scrum is probably doomed to fail because
> technical departments usually don't have the influence needed to push
> the agenda needed for scrum to work. For example, scrum is basically
> about increasing quality, and isn't necessarily about increasing speed
> (in fact projects often start slower while risks are flushed out at
> the start). However, we found we had to present scum as a way of
> accelerating development in order to get the CEO to agree to try it.
> My unease about that deception turned out to be justified.
>
>
>
> On 20 March 2015 at 20:36, Dave Epstein <wonderpup at gmail.com> wrote:
> > I find that it can and does work (we use it at my job) but it requires
> the
> > entire organization to buy in - from how projects are defined and how
> they
> > are rolled out. That's the hard part.
> >
> > On Fri, Mar 20, 2015 at 4:29 PM, Jonathan Baker-Bates <
> > jonathan at bakerbates.com> wrote:
> >
> >> Also a bit dated being from 2010, but here's my experience from the UX
> >> end of things:
> >>
> >> http://webtorque.org/scrum-didnt-work-for-us/
> >>
> >> I have no doubt that Scrum works. It’s just that it works for other
> people.
> >>
> >>
> >> On 20 March 2015 at 20:02, Adrian Howard <adrianh at quietstars.com>
> wrote:
> >> >
> >> >> On 20 Mar 2015, at 18:33, Tom Donehower <tdonehower at gmail.com>
> wrote:
> >> >>
> >> >> For those of you out there who are or have been part of a SCRUM for
> >> product development, where has UX and visual design fit in the process
> if
> >> at all?
> >> >
> >> > <aside> It’s not an acronym so "Scrum" not "SCRUM". It’s a bit of a
> >> shibboleth in the agile community ;-) </aside>
> >> >
> >> >> I’m trying to understand where these other roles and their
> deliverables
> >> fit in relation to a sprint from others past experiences.
> >> >>
> >> >> Shared experiences, war stories, and insight greatly appreciated.
> >> >
> >> > This is a few years old but still a relevant read
> >> >
> >> >
> >>
> http://www.agileproductdesign.com/blog/emerging_best_agile_ux_practice.html
> >> >
> >> > Unfortunately it’s really one of those it-depends questions I’m
> afraid.
> >> My advice would change quite a bit depending on the UX folk involved,
> the
> >> team, how good they are at actually doing Scrum, etc.
> >> >
> >> > For example at the more generative end (user research, interviewing,
> >> etc.) there is a strong overlap between UX and the Product Owner role in
> >> Scrum. So I’ve seen some teams work very effectively by having a UX
> person
> >> basically fill that role, or be a heavy support role for the actual PO.
> >> >
> >> > On the other hand many of the most effective agile teams I’ve worked
> >> with tend to embed UX in the team. The embedded role tends towards
> doing a
> >> lot more facilitating of UX work by the whole team, as well as doing
> >> hands-on work.
> >> >
> >> > If you can talk a bit more about any particular issues you’re having I
> >> might be able to give some more specific advice.
> >> >
> >> > For further reading have a Google around "Agile UX" & "Lean UX". The
> >> Lean UX stuff grew out of folk applying UXish things in Lean Startup
> >> context — but it’s bigger than that now, being used in lots of
> non-startup
> >> contexts, and is a good fit for agile.
> >> >
> >> > Book wise I’d at least glance at these:
> >> >
> >> > * Agile User Experience Design, Diana Brown - This is great for UX
> folk
> >> wanting to grok agile more, and has several case studies on agile/ux
> teams.
> >> However, it doesn’t really dive deep into specific Agile UX practices.
> Good
> >> overview book. Especially for non-agile UX folk.
> >> >
> >> > * Agile Experience Design, Lindsay Ratcliffe & Marc McNeill - Much
> more
> >> of a toolbox of techniques/approaches book. The last third-ish of the
> book
> >> is basically a list of techniques. There’s some stuff I’d niggle with in
> >> here. Especially on some of the ways they talk about Agile - but it’s
> kinda
> >> hair-splitting stuff if you’re just getting started ;-)
> >> >
> >> > * User-Centered Agile Methods, Hugh Beyer — This is more of a
> UX-person
> >> coming to Agile book, than an Agile folk adopting UX book (if you see
> what
> >> I mean). My personal approach is a little bit different from Hugh’s -
> but
> >> there’s definitely stuff worth thinking about here. If you’re dealing
> with
> >> a more traditional UCD group then this would be very approachable for
> them.
> >> >
> >> > * Lean UX, Jeff Gothelf & Josh Seiden - "The" book on Lean UX. Good
> >> introductory read on Lean UX, but can only do so much for the size of
> book.
> >> It’s also a bit light on some of the more generative user research
> >> approaches from my personal perspective. Still a useful read though.
> >> >
> >> > * UX for Lean Startups, Laura Klein - I think this fills some gaps in
> >> Jeff & Josh’s Lean UX book. Especially on the user research side. I also
> >> think it’s a *much* more approachable read to non-UX folk. Something
> that
> >> you can give to the rest of the team.
> >> >
> >> > * Lean Customer Development, Cindy Alvarez - Again, something very
> >> approachable to non-UX folk in language and tone. Like Jeff, Josh’s &
> >> Laura’s books it doesn’t spend a lot of time talking about integration
> with
> >> agile teams specifically, but the techniques fit in with agile
> approaches
> >> very well (indeed, agile approaches are required for this sort of UX
> >> approach to work well.). This is more relevant to PO folk.
> >> >
> >> > Just on the topic of usability testing, the stuff in Steve Krug’s
> >> "Rocket Surgery Made Easy" fits in really nicely with agile - and very
> >> approachable for non-UX folk.
> >> >
> >> > I’d also keep an eye on Tomer Sharon’s upcoming Lean User Research
> book
> >> from Rosenfeld
> >> http://rosenfeldmedia.com/books/lean-user-research-product-development/
> >> >
> >> > Outside of books I’d also take a poke at these two online communities.
> >> >
> >> > * Balanced Team (balancedteam.org) - This community grew out of some
> UX
> >> and Agile folk trying to play nice together, but has a bit of a broader
> >> scope now. They do online/offline meetups, conferences, and the mailing
> >> list is as useful as respectful as this one is IMHO. I first heard about
> >> the stuff Janice Fraser et al were doing around Lean UX here, long
> before
> >> it was cool and sexy ;-)
> >> >
> >> > * https://groups.yahoo.com/groups/agile-usability/info - This is
> AFAIK
> >> the oldest community of folk that have been poking at Agile & UX.
> Almost no
> >> traffic now, but has a bunch of smart folk subscribed and some gold in
> the
> >> archives.
> >> >
> >> > To be honest I think plugging into the online communities around agile
> >> ux & lean ux will be more helpful to you than the books. Despite folk
> >> having been poking around this for more than ten years now, not enough
> of
> >> it has been written down.
> >> >
> >> > Also, while I don’t really actively curate these anymore you may find
> >> some of the links on
> >> >
> >> >     https://pinboard.in/u:adrianh/t:leanux
> >> >     https://pinboard.in/u:adrianh/t:agileux
> >> >     https://pinboard.in/u:adrianh/t:agile+ux
> >> >
> >> > of interest (although the relevance to the topic may, on occasion,
> need
> >> filtering through my brain first ;-)
> >> >
> >> > <biased>
> >> > Oh yes. I may put out a newsletter on the topic occasionally that
> might
> >> be useful. Previous issues / subscription at http://is.gd/HNz5TN
> >> > </biased>
> >> >
> >> >> Would also be curious if you've used a scrum tool you would recommend
> >> like
> >> >> Pivotal Tracker or Axosoft OnTime.
> >> >
> >> > Have happily used Pivotal, Jira & Trello on projects. Have also worked
> >> on projects where they’ve been a terrible hinderance. They’re just
> tools. I
> >> tend towards starting with post-it notes or index cards, and move to
> >> digital tools if/when necessary.
> >> >
> >> > Hope that helps.
> >> >
> >> > Cheers,
> >> >
> >> > Adrian
> >> >
> >> > --
> >> > adrianh at quietstars.com / +44 (0)7752 419080 / @adrianh /
> quietstars.com
> >> > (CSSTWP.com the product team certification programme you can trust!
> ;-)
> >> >
> >> >
> >> >
> >> >
> >> > ------------
> >> > 2015  IA Summit
> >> > April 22-26, 2015
> >> > Minneapolis, MN
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