[Sigia-l] Value of UX in Public Sector/Gov

[Jared Spool]

Welcome to Usability.gov.

On Oct 15, 2013, at 4:49 AM, Jonathan Baker-Bates wrote:

> http://guidelines.usability.gov/guidelines/82
> 
> I'm glad they don't read MailOnline!
> 
> http://www.dailymail.co.uk/home/index.html
> 
> 
> On 14 October 2013 22:32, Everett, Andy <EveretA at wsdot.wa.gov> wrote:
> 
>> US government host a site on UX called Usability.gov.
>> We use it here at WSDOT for both  our public and internal websites and
>> web-based applications
>> 
>> Andy
>> 
>> -----Original Message-----
>> From: Sigia-l [mailto:sigia-l-bounces at asis.org] On Behalf Of Heather
>> Johnson
>> Sent: Friday, October 11, 2013 6:11 AM
>> To: SIG Information Architecture
>> Subject: Re: [Sigia-l] Value of UX in Public Sector/Gov
>> 
>> Tom,
>> 
>> The gov.uk site that others have mentioned is a great example of a
>> user-focused website.
>> 
>> In the US, I know the GSA provides a site for federal agencies:
>> http://www.howto.gov/web-content. The site covers many aspects of digital
>> media, including a section on best practices for web content and user
>> experience. They have a program called First Fridays that includes some
>> before and after examples of projects they've done:
>> http://www.howto.gov/web-content/usability/first-fridays
>> 
>> I also know that some federal agencies, including CDC.gov, use ASCI and
>> other measurement tools to measure customer satisfaction with their sites.
>> 
>> Hope that helps,
>> Heather
>> 
>> . . . . . . . . . . . . .
>> Heather Johnson
>> heather.interactive at gmail.com
>> 
>> 
>> On Thu, Oct 10, 2013 at 6:23 PM, Tom Donehower <tdonehower at gmail.com>
>> wrote:
>> 
>>> Hi,
>>> 
>>> Looking for arguments, case studies, stories, or research on the value
>>> of UX in the public sector/Gov space.
>>> 
>>> Any insight is appreciated.
>>> 
>>> Best,
>>> 
>>> -Tom
>>> 
>> ------------
>> 2013  IA Summit
>> April 4 - 7, 2013
>> Baltimore Marriott Waterfront, MD
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>> 
>> ------------
>> 2013  IA Summit
>> April 4 - 7, 2013
>> Baltimore Marriott Waterfront, MD
>> -----
>> When replying, please *trim your post* as much as possible.
>> *Plain text, please; NO Attachments
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>> 
> ------------
> 2013  IA Summit
> April 4 - 7, 2013
> Baltimore Marriott Waterfront, MD
> -----
> When replying, please *trim your post* as much as possible.
> *Plain text, please; NO Attachments
> 
> Searchable Archive at http://www.info-arch.org/lists/sigia-l/
> ________________________________________
> Sigia-l mailing list -- post to: Sigia-l at asis.org
> Changes to subscription: http://mail.asis.org/mailman/listinfo/sigia-l