[Sigia-l] Value of UX in Public Sector/Gov

[Jonathan Baker-Bates]

http://guidelines.usability.gov/guidelines/82

I'm glad they don't read MailOnline!

http://www.dailymail.co.uk/home/index.html


On 14 October 2013 22:32, Everett, Andy <EveretA at wsdot.wa.gov> wrote:

> US government host a site on UX called Usability.gov.
> We use it here at WSDOT for both  our public and internal websites and
> web-based applications
>
> Andy
>
> -----Original Message-----
> From: Sigia-l [mailto:sigia-l-bounces at asis.org] On Behalf Of Heather
> Johnson
> Sent: Friday, October 11, 2013 6:11 AM
> To: SIG Information Architecture
> Subject: Re: [Sigia-l] Value of UX in Public Sector/Gov
>
> Tom,
>
> The gov.uk site that others have mentioned is a great example of a
> user-focused website.
>
> In the US, I know the GSA provides a site for federal agencies:
> http://www.howto.gov/web-content. The site covers many aspects of digital
> media, including a section on best practices for web content and user
> experience. They have a program called First Fridays that includes some
> before and after examples of projects they've done:
> http://www.howto.gov/web-content/usability/first-fridays
>
> I also know that some federal agencies, including CDC.gov, use ASCI and
> other measurement tools to measure customer satisfaction with their sites.
>
> Hope that helps,
> Heather
>
> . . . . . . . . . . . . .
> Heather Johnson
> heather.interactive at gmail.com
>
>
> On Thu, Oct 10, 2013 at 6:23 PM, Tom Donehower <tdonehower at gmail.com>
> wrote:
>
> > Hi,
> >
> > Looking for arguments, case studies, stories, or research on the value
> > of UX in the public sector/Gov space.
> >
> > Any insight is appreciated.
> >
> > Best,
> >
> > -Tom
> >
> ------------
> 2013  IA Summit
> April 4 - 7, 2013
> Baltimore Marriott Waterfront, MD
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> Baltimore Marriott Waterfront, MD
> -----
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