[Sigia-l] Toss beta feedback in the bin?

[Billie Mandel]

Anyone remember an article that circulated a year-ish ago about customer
feedback emails, I believe on a beta product?  The article suggested
that it was important to allow the customers the opportunity to provide
feedback -- particularly feature requests, I think --  but that the best
way to manage that feedback was to ignore it and rely on user and market
research to define the enhancements and new features for a product. 

Anyone save this article?  The search terms my brain is associating with
what I remember of the article are not helping, either in the archives
or the internet at large. 

Cheers, 
- Billie


**********
Billie Mandel
Information Architect
Openwave Systems Inc
billie.mandel at openwave.com