[Sigia-l] Throttling UX

[Austin Govella]

On 2/17/06, Listera <listera at rcn.com> wrote:
> Legality of promises/fulfillment aside, you think it's "best practice" to
> specifically throttle the UX of your most dedicated users? Would you
> redesign navigation, rearrange workflows, give preferential treatment to
> database queries, reorder search result sets, etc, in hopes of evening out
> usage patterns?

No. They sell a service to him, so they should focus on optimizing his
service. Any pricing, income, delivery problems or any other business
mumbo-jumbo should be entirely transparent to the user. And if the
user notices a change in service, then it's not transparent.



--
Austin Govella
Thinking & Making: IA, UX, and IxD
http://thinkingandmaking.com
austin.govella at gmail.com