[Sigia-l] Open User Experience Group Director position in MI

[Laura Hunter]

My client in Ann Arbor Michigan is the dominant online retail agency with 20
of the top 100 sites to its credit.  Their client list reads like a who's
who in online retail and their User Experience Group Director is relocating.
And an exciting opportunity has opened up for someone with 7 plus years of
I/A-UX online experience.  Previous management level experience of 3-5 years
and strong leadership skills are critical to this position.  The position is
capped at 100,000 annually with excellent benefits and great bonuses (the
company is quite profitable and bonuses have been given out at 100% of goal
for many quarters in succession)!  Relocation assistance is offered.  

Ann Arbor is currently getting a lot of attention with companies like Google
opening up a new office location in this charming and cosmopolitan
Midwestern city.  Cost of living is far lower than major cities or their
suburbs and quality of life presents in a lower stress, less congested
manner while maintaining a youthful/energetic feeling.

The job description is below.

Position Title: User Experience Group Director

Department: User Experience Group

Reports to: Managing Director, Ann Arbor

ESSENTIAL RESPONSIBILITIES

This position has two key areas of responsibility:

· Manages Information Architects and Senior Information Architects in the
Ann Arbor, Michigan

office as well as Managers, User Experience Group and Manager, Reporting and
Analytics

across all 4 office locations

· Participates in sales and project-based work

Management Role

· Sets goals and overall direction pertaining to new methodologies,
staffing, and utilization for the

entire User Experience Group, which includes User Experience and Reporting &
Analytics roles

· Leads User Experience Group recruitment process and hiring decisions in
all 4 office

locations

· Develops and maintains all User Experience Group job descriptions

· Delivers orientation training, conducts weekly check-in meetings, and
serves as advocate for

Information Architects and Senior Information Architects in the Ann Arbor,
Michigan office as well

as Managers, User Experience Group and Manager, Reporting and Analytics
across all 4

office locations

· Helps facilitate goals, conducts performance reviews, and manages
performance of in the Ann

Arbor, Michigan office as well as Managers, User Experience Group and
Manager, Reporting

and Analytics across all 4 office locations

· Pays attention to what motivates others and encourages them to act

· Leads recommendation for approval of department promotions

· Ensures essential departmental training takes place to improve skill level
within the group

· Provides pro-active suggestions to Executive Staff to advance the
department and the

company to the next level

· Assists Program Managers and Managing Directors in resource management and
assignments

· Monitors direct report utilization; reports status and staffing needs to
Executive Staff

· Provides conflict resolution with regard to User Experience Group issues
internally or with clients

· Participates in and leads on-going special projects such as innovation
teams, process

development, white paper development, up-to-speeds, etc.

· Helps Manager, Reporting and Analytics negotiate and finalize contracts
with reporting partners

Sales and Project-Based Role

· Participates in and reviews User Experience Group sales efforts

· Authors various strategy documents, analyses, user interface and
functional specifications, and

user guides

· Works with clients to understand their business models and goals and leads
defining business

requirements, content, and features

· Participates in and/or leads consulting engagements

· Leads User Experience Group-portions of projects – from brainstorming and
conception to

architecting and training

· Conducts multiple methods of primary and secondary research including
interviews with key

stakeholders, observation, surveys, market research, Web analytics, etc.

· Analyzes customer segments and their information and functional needs in
order to create

personas

· Researches and analyzes industry trends and competitive information

· Collaborates with project teams to define strategy, site architecture and
navigation, map out user

flow and experience, and define high-level interaction

· Participates in client training

· Conducts ongoing usability testing and assessment

· Defines metrics for assessing success

· Acts as customer advocate

· Serves with Manager, Reporting and Analytics as Account Manager for
various reporting and

Web analytics engagements

REQUIREMENTS

· Minimum 7+ years directly related information design and strategy
experience

· Degree work in human factors, HCI, information design, industrial design,
or related area strongly

preferred

· 5+ years of experience in a managerial role

· Excellent people leadership, creative, and analytical skills

· Ability to work with design team in a collaborative, dynamic environment

· Strong knowledge of site design and usability principles, issues, and
techniques

· Previous experience designing complex Web sites

· Ability to analyze customer needs and define strategies for meeting them

· Ability to organize large bodies of information

· Professional customer-relation skills and commitment to customer service

· Excellent written (i.e., writing, editing, and proofing) and oral
communication skills

· Excellent skills with VISIO and MS Office suite

· Strong client education skills

· Executive-level presentation skills

· Team-building skills

· Excellent working relationships with people in a wide variety of
functional areas

· Regular travel to Fry office locations as well as prospective and existing
client sites

ATTRIBUTES

· Collaborative

· Committed to fostering teacher-learner-teacher environment

· Excellent listener

· Appreciative and acknowledging of others

· Accountable for own actions

· Strong problem-solving skills and detail-oriented to the core

· Positive and constructive

· Sense of humor

Please email all resume submissions to laura.hunter at vividresources.com and
please include work samples such as site maps, process flows, user personas
etc...

Thank you and happy holidays!
Laura
Laura Hunter 
Vivid Resources
559-684-1070-office
559-303-9018-cell
559-684-0820-fax
laura.hunter at vividresources.com
http://www.vividresources.com
 
 


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