[Sigia-l] Forcing use of Web pages instead of email

[Leonard Will]

In message <036a01c6cc5b$02336250$1bac1bac at amsterdam> on Wed, 30 Aug 
2006, Christopher Fahey <chris.fahey at behaviordesign.com> wrote
>> Is anyone else irritated by the increasing trend of
>> organisations to not publish any proper email addresses but
>> instead force users to communicate with them by filling in
>> boxes on a Web page?
>
>If the user is not logged in to their own personal (i.e., private) computer,
>or if they use a web-based email client, a simple "mailto" link is a bad
>idea, and a web page form is preferable.
>
>There are a *lot* of use cases that can fit this model. Imagine a systems
>administrator trying to submit a support request from one of their
>colleague's computers. And a *lot* of people use web-based email clients as
>their primary email client.

I agree that sometimes people may prefer to use Web forms (in which case 
I wish they were designed better without the constraints that they so 
often impose on the size and contents of messages).

I just wish that somewhere on a "contact us" page there was also a list 
of proper email addresses, which need not be "mailto:" links but ones 
which I can paste into my email program if I wish to communicate in that 
way.

Leonard Will

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