[Sigia-l] Seeking Best Practices: order for chaos

[Andrew Boyd]

A.F. Cossham wrote:

>
>Org structures are useful - as Andrew Boyd said, "IMHO the org chart should
>always be one browse facet, especially on government jobs, but never the
>sole one" - but what does the company actually do, and how?
>  
>
Hi Amanda,

if I was asked to pull a browse hierarchy out of my ear without stepping 
into the organisation, I would recommend that the following alternatives 
be considered:
- by org chart
- by internal function (per identifiable stakeholder type)
- by internal user group (per identifiable stakeholder type)
- by external/customer/client group (per identifiable stakeholder type)

Such that: if there is an organisation selling widgets to the Saudi, 
French, and US governments, there be a different browse hierarchy that 
suits all these external clients, and all the people that service these 
external clients, in whichever way (marketing, billing, support, 
development).

I am a bit old-fashioned when it comes to thoroughness - I recommend 
everything, and allow the client to decide what they really need :) 
There will be some, usually executive support areas and accounting, that 
need to categorise everyone in the organisation by org chart, and they 
are important people too. Like I said before, the "ewww, org chart!" 
reaction is based on the bad old days when this was all there was - and 
it should not be, IMHO, discarded just because it was once misused.

Best regards, Andrew

>-- 
>-----------------------------------------
>Andrew Boyd  andrew at friendlymanual.com
>Web Development/ePublishing Solutions
>http://www.friendlymanual.com
>-----------------------------------------
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