[Sigia-l] is bad design a choice?

[Todd Warfel]

I actually did that. The online banking interface was so poor that I had to
switch to the bank I'm with now - couldn't be bothered with the other one.
It was simply dreadful.

On Oct 17, 2005, at 3:46 PM, Dave Heller wrote:


To compare ... if you look at the banking industry, I have heard many
a customer say they switched banks b/c of overall bad experience. 


Cheers!

Todd R. Warfel
Partner, Design & Usability Specialist
Messagefirst | making products & services easier to use
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Email: todd at messagefirst.com
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