[Sigia-l] People as scanners, browsers, scowsers and searchers

[Jonathan Baker-Bates]

> -----Original Message-----
> From: sigia-l-bounces at asis.org 
> [mailto:sigia-l-bounces at asis.org] On Behalf Of Ted Han
> Sent: 05 July 2005 16:04
> To: Mark Richman
> Cc: sigia-l at asis.org
> Subject: Re: [Sigia-l] People as scanners, browsers, scowsers 
> and searchers
> 
> On 7/5/05, Mark Richman <markrichman at lycos.com> wrote:
> > While watching users search for information,...
> 
> I'm curious how you went about doing this?
> 
> More generally, is the use of eye-tracking equipment ever 
> employed when trying to get user feedback, or do people tend 
> to just sit over the users' shoulders?

I'm sure it's has been used for user interface development testing, but
have you ever seen results of eye-tracking? People's eyes go all over
the place - it's pretty difficult to interpret the results.

I just sit with the user and get them to tell me what they're thinking,
or prompt them to tell me as we go - "Where are you looking? What would
you like to click on?" "Why?" "Why do you find it lovely?" "Why does it
remind you of your childhood" etc. until they punch me in the face.


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