[Sigia-l] Pop-ups query

[Samantha Bailey]

I recently ran into an extremely frustrating problem with blocked pop-ups on 
a software ordering application I was using within the company I work 
for--it turned out that the error messages *and* the confirmation messages 
were being delivered via pop-up and that the confirmation message required 
an acceptance in order for the order to be placed. There weren't really any 
cues or affordances that clued me in that this was happening--I was under 
the impression that I'd get an email confirmation (which is what would have 
happened if I'd been able to accept the confirmation on the popup) and 
actually went through the process unsuccessfully twice (with a call to the 
help desk)--finally on the third try, and the second call to the help desk, 
the tech asked if I had a popup blocker (google tool bar) and enlightened me 
to the issue.

It was a real eye-opener; I had that classic user experience of not being 
very surprised that there weren't more cues and confirmation to make me feel 
confident in the process, since I've essentially become trained to expect 
hard-to-use applications. (If this had been a retail site, the purchase 
would never have happened--because it was internal and was the only way for 
me to purchase the software, I was compelled to keep trying.)


Samantha Bailey | samantha at baileysorts.com
http://www.baileysorts.com





----- Original Message ----- 
From: "Jeff Lash" <jeff at jefflash.com>
To: "SIGIA" <sigia-l at asis.org>
Sent: Thursday, October 28, 2004 9:52 PM
Subject: Re: [Sigia-l] Pop-ups query


>> I'm curious - I have heard that blocking popups can cause problems if you
>> are shopping/booking travel etc online, as many of these sites use popups 
>> as
>> part of the legitimate purchasing process. Any comment? is blocking a 
>> good
>> habit, or bad?
>
> I'm working on a site that has some (good) popups, and we were curious if
> they would be blocked by different types of popup blocking software.
>
> The best/only resource I could find was
> --> http://www.popupcheck.com/pop_up_blocker.asp
>
> This lists how different popular blockers "score," and has different tests
> that you can run to see if your popups will be stymied by common software.
>
> As with all things like this, the best method is to download the software
> and try for yourself. Or, if anyone wants to do a more thorough comparison
> and list the details, I'm sure many people would greatly appreciate it.
>
> Jeff
> --
> http://jefflash.com
>
>
>
>
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