[Sigia-l] Kano Analysis

[Eric Scheid]

On 20/11/04 1:59 PM, "Boniface Lau" <boniface_lau at compuserve.com> wrote:

>> The designer can take a guess as to which features will produce
>> satisfaction, but without some feedback from the users (eg. KA
> 
> ISTM you are confusing KA with user feedback.

Well, KA is one method for getting feedback from users on a collection of
features. There are other methods of getting feedback. I said "eg.", not
"ie.".

If KA is not an example of "feedback", what would you call it?

>> I won't give you a hint, mmm'KAy.
> 
> That reminded me of the saying, "When all you've got is a hammer,
> everything looks like a nail."

KA was specifically developed by Dr. Noriaki Kano of Tokyo Rika University
for evaluating features*. I want to use a hammer to pound a nail, but it is
you who wants to use a hammer to open jam jars ... your quaint aphorism
doesn't really apply to me, now does it?

e.

* if you read the literature you might see these features referred to as
"requirements", but then when the literature goes on to provide examples
they are all features or attributes, not things which match your definition
of "requirements"