[Sigia-l] Kano Analysis

[Boniface Lau]

> From: Andrew Boyd
>  
> Boniface Lau wrote:
> 
> >User satisfaction is a factor in determining requirement. 
> >
> >By meeting the requirement, one achieves user satisfaction.
> 
> I would have said something like "By meeting properly defined and 
> user-derived requirements, an atmosphere is created where user 
> satisfaction with the specific application is made possible". 

"Made possible" indeed. User satisfaction is the here-and-now. Nothing
before guarantees it. Even when a person is satisfied in one moment,
it does not mean that the same person will also satisfy in the very
next moment within the same environment. Ah, that grey stuff in our
head is slippery...


Boniface