[Sigia-l] Director of Experience - Philadelphia, PA area

[Marion Summerville]

Do NOT send me your resume -- I am merely the messenger (although if you
want the backstory email bebecarrot @ yahoo). 

Please note that this is *not* a hands-on design / IA position.  In fact, IA
is owned by a completely separate organization within the company.

Submit your resume / CV / etc. through the Web site:
http://www.globalsports.com/careers/jobDetail.jsp?job=21317302

(There's also a related position for Usability Manager:
http://www.globalsports.com/careers/jobDetail.jsp?job=21317303)

***

The Director of User Experience (UX) will be responsible for delivering
compelling user experiences across all of GSI Commerce's webstores. The
Director will lead the definition of a long term User Experience vision, and
champion customer-oriented improvements and Usability best practices.

Specific responsibilities include:

Define and maintain a multi-year UX roadmap
-------------------------------------------
 - Engage business units and partners, and perform market and competitive
assessments to identify UX improvement opportunities, issues, and risks

 - Develop a strategic plan to address issues and risks, and align
improvement opportunities with business needs

 - Work with business units and the technology team to prioritize
improvement programs and align resources toward their delivery


Provide thought leadership for Usability best practices
-------------------------------------------------------
 - Interact with business units, technology teams, and partners to promote
Usability-oriented designs and methods

 - Evangelize Usability principles by establishing training and educational
workshops

Champion and drive the delivery of key UX capabilities, including:
 - On-line A/B testing
 - Usability Lab testing/User research
 - UX metrics and key performance indicators


Implement User Experience Governance
---------------------------------------
 - Provide strategic direction and steering for UX initiatives 


Requirements
---------------
 - 7-10 years experience managing teams
 - 4+ years experience leading UX initiatives for large, consumer-oriented
web sites
 - Demonstrated ability to drive strategic planning, manage long-term
roadmaps and implement integrated, cross-functional plans
 - Demonstrated ability to articulate the value of user-centric designs to
enterprise clients and senior level executives
 - 5+ years experience developing user-centric designs and information
architectures for web and interactive applications is desired
 - 4+ years experience with Internet retailing
 - Good technical understanding of web-based application and systems
development
 - Formal education and training in user interface design and Usability

****


Marion Summerville
Information Architect, GSI Commerce
p. 610.491.7683
f. 610.491.7420

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