[Sigia-l] Respect

[Listera]

Reese, Dean: 
> As a person that has responsibility over a Fortune 50 website, I am very
> familiar with the Customer Respect Organization. For the most part, in my
> opinion, this survey is about nothing more that a quest for the almighty
> dollar. 

What isn't? I didn't mean to endorse them, just reporting. :-)

The reason why I point to these studies/surveys/etc here from time to time
is to give folks another tool to convince their management/client who
wouldn't believe anything unless it was a study/survey/etc, especially with
a price tag attached. I usually point this out with sarcasm as well,
although I didn't this time.

> From having been on the firing line because of this group, the Customer
> Respect Org. get very little of my respect.

I hear you. In another life, I was a marketing counsel to a gigantic
Japanese electronics company and I used to get a lot of requests for surveys
(for inclusion). To be unpolite they were shakedowns.

Ziya
Nullius in Verba