[Sigia-l] Respect

[Listera]

The Web sites of too many Fortune 100 companies in the United States don't
take customers seriously, an upcoming report by research and consulting firm
The Customer Respect Group concludes.
[...]
The study evaluates the top 100 U.S. companies in six categories --
simplicity, responsiveness, transparency, principles, attitude and privacy
-- and elicits end-user feedback on their experiences of visits to the Web
sites.

Corporations Still Not Cutting Web Pie
<http://www.internetnews.com/bus-news/article.php/3373151>

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