[Sigia-l] Commercial Impact of a Bad User Interface?

[Karl Groves]

Here's a bunch of articles on selling usability, mostly focusing on ROI
and anecdotes - http://usabilityinfo.com/sellingusability.php

Karl L. Groves
Director of Web Development
User-Centered Design, Inc.
Office: 703-729-0998
Mobile: 571-214-1714
E-mail: kgroves at user-centereddesign.com
Web: http://www.user-centereddesign.com

AIM, MSN, ICQ, Yahoo screen name: "karlcore"

> -----Original Message-----
> From: sigia-l-admin at asis.org [mailto:sigia-l-admin at asis.org] On Behalf
> Of Jonathan Baker-Bates
> Sent: Friday, July 16, 2004 12:55 PM
> To: sigia-l at asis.org
> Subject: [Sigia-l] Commercial Impact of a Bad User Interface?
> 
> It's late on a tiring Friday afternoon here in London and I've been
> wrestling with a client to get them to understand that doing some
> proper
> user testing is really worth the effort.
> 
> And I had a thought. Are there any examples of significant businesses
> that have (or might have) gone to the wall due to a user interface
> being
> badly designed?
> 
> I can't immediately think of any. But that may be because I'm tired.
> 
> Can anyone think of a good example? This is for no better reason than
> I
> can say "Look at what happened to XYZ Corp. - the UI for their product
> stank and they crashed and *burned* because of it!
> 
> Jonathan
> 
> 
> 
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