[Sigia-l] Avoiding alienating existing users upon redesign

[Samantha Bailey]

Can you say more about what you mean about change management? Are you
referring to managing the users reactions to the change?

Samantha Bailey
samantha at baileysorts.com | http://baileysorts.com


----- Original Message ----- 
From: "Donna Maurer" <donna at maadmob.net>
To: <sigia-l at asis.org>
Sent: Tuesday, February 03, 2004 6:31 AM
Subject: Re: [Sigia-l] Avoiding alienating existing users upon redesign


> On 3 Feb 2004 at 5:21, Arthur Fink wrote:
>
> > I agree with just about everything already said on this topic ... the
> > need for usability testing particularly with the seasoned users of the
> > old system, efforts to keep certain continuity, etc.
> >
> I didn't offer advice because I haven't been in this exact situation, but
> really, isn't this just a bit too simplified. Oh yeah, include the users
in
> the process and involve them in usability testing...what if there are
> thousands of the buggers ;) You can't do thousands of interviews,
> card sorts and usability tests...
>
> I love user-centred design, but UCD is not a substitute for good
> change management...
>
> Donna
>
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