[Sigia-l] Avoiding alienating existing users upon redesign

[Donna Maurer]

On 3 Feb 2004 at 5:21, Arthur Fink wrote:

> I agree with just about everything already said on this topic ... the
> need for usability testing particularly with the seasoned users of the
> old system, efforts to keep certain continuity, etc.
> 
I didn't offer advice because I haven't been in this exact situation, but 
really, isn't this just a bit too simplified. Oh yeah, include the users in 
the process and involve them in usability testing...what if there are 
thousands of the buggers ;) You can't do thousands of interviews, 
card sorts and usability tests...

I love user-centred design, but UCD is not a substitute for good 
change management...

Donna