[Sigia-l] Forcing practice

[Mike.Steckel at sematech.org]

Are you SURE you have to force them through a learning process? I also work with an extremely complex site and this would be strongly resented and people would probably just click through it as fast as they could. The only way I can think of that you can ensure people learned something is by some sort of test. People would be furious. Branding would suffer.

What are the kinds of errors people make? What are the consequences? Are you sure you can't solve this through design and error checking? (I bet you are, but I can't help myself -- I gotta ask!)

One thing that we have done with our site is to break complex pieces into smaller chunks that can be more precisely labeled. We always combine pieces for external reports, etc. 

My guess is that your interactions with SAP won't allow this?

I would also consider Chris Crawford's book "The Art of Interactive Design." For your situation, it might be a little removed, but I thought it was interesting.



-----Original Message-----
From: Peter VanDijck [mailto:pvandijck at lds.com]
Sent: Monday, September 29, 2003 10:11 AM
To: sigia-l at mail.asis.org
Subject: [Sigia-l] Forcing practice


The situation: an online application that has to be used by many users.
The probability of them entering wrong information is high because of
the complexity of the app, and the app cannot catch all data entry
errors. We can't change the app.

Part of the solution: when a user visits for the first time, a popup
forces them through a learning process. The goal of this is to minimize
the errors once they get to the app. 

My question: what form should that learning process take, and how can we
ensure they actually learnt something and didn't just click through the
popup?
All ideas welcome - go crazy!
Peter
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