[Sigia-l] Usability Testing comments from Giga

[Listera]

> (a) IAs are often asked by outsiders (colleagues, clients) to back up
> their expertise with empirical usability tests, instead of having their
> recommendations accepted as the words of an experienced expert.

Isn't that true in any/many professions? We routinely get second opinions in
medical or legal matters, for instance.

> (b) The religion of "never assuming" and "testing every decision"
> psychologically hampers a lot of IAs from standing firm behind their
> expert recommendations.

I agree.

We had several threads on this issue here over the past two years, so I
won't rehash it. But, if every decision an IA makes has to be tested, one
inevitably has to question the value brought to the table.

Ziya
Nullius in Verba