[Sigia-l] Usability Testing comments from Giga

[Peter Boersma]

Joe wrote:
> You might be interested in a recent article from
> Giga Research. They recently opined on the issue. In short, they
> feel heuristic/expert review and guideline following are to be
> followed, rather than the collection of observed data
[snip summary of articel]
> Thoughts?

Of course: that's what Giga specializes in (see their Web Site Score Card
at: http://www.gigaweb.com/mktg/wssc/)! They would be shooting themselves in
the foot if they said (in)formal usability testing yields better results
than heuristics-based expert reviews.

Peter
--
Peter Boersma, Senior Information Architect, EzGov
"De Schinkel", Rijnsburgstraat 11, Amsterdam, 1059 AT, The Netherlands
Phone: +31(0)20 7133881 / Fax: +31(0)20 7133799 / Mobile: +31(0)6 15072747
mailto:peter.boersma at ezgov.com / http://www.europe.ezgov.com