[Sigia-l] Evaluating the labeling systems used by web sites (part II)

Thu Jun 5 16:33:35 EDT 2003

In addition to Joan's suggestion, you may also want to look at the labeling
schemes used by a number of major financial institutions (if it's Peruvian
banks you are researching, you'll probably want to simply look at them
though American bank Web sites may also give insight.). Keep in mind
though, that the labeling systems will not necessarily reflect a
user-focused approach; rather they are too often the result of product
manager guesswork and political skirmishes. Due to my position, I would be
interested in seeing the results of any studies involving financial
institutions.

Best,
Michael Sichmeller
  User Experience Lead: Commercial and Usability
  U.S. Bancorp Information Delivery Systems
  651.205.0507

                      Joan.Starr at sf.fr                                                                                                 
                      b.org                    To:      adm1 at viabcp.com                                                                
                      Sent by:                 cc:      "saga_ma at latinmail.com" <saga_ma at latinmail.com>, "Sigia-l at asis.org"            
                      sigia-l-admin at as         <Sigia-l at asis.org>                                                                      
                      is.org                   Subject: Re: [Sigia-l] Evaluating the labeling systems used by web sites (part II)      

                      06/05/2003 02:35                                                                                                 
                      PM                                                                                                               

Thanks for the clarification. You may want to peruse the websites of the
various branches of the Federal Reserve Bank (U.S.). The one I am most
familiar with is the Federal Reserve Bank of San Francisco, and the website
is http://www.frbsf.org/.

Good luck,
Joan

   Carlos Vílchez Román                                                   
   <adm1 at viabcp.com>               To:        Joan Starr                  
                           <joanstarr at earthlink.net>                      
                                   cc:        "Sigia-l at asis.org"          
   06/05/03 02:09 AM       <Sigia-l at asis.org>, "saga_ma at latinmail.com"    
                           <saga_ma at latinmail.com>                        
                                   Subject:        Re: [Sigia-l]          
                           Evaluating the labeling systems used by web    
                           sites (part II)                                

According to Rosenfeld & Morville (2002):

"Labeling is a form of representation (...) we use labels to represent
large chunks of information in our web sites. For example, 'Contact us'
is a chunk of information, often including a contact name, an address,
and telephone, fax, and e-mail information."

> Hi--can you please elaborate on what you mean by labelling systems? Are
you
> talking about a metadata scheme, or the interface navigation, or
something
> completely different?

I mean labels as elements of the navigation systems (e.g. each item
located in the left side bar).

> -------Original Message-------
> From: "Carlos V.lche=?ISO-8859-1?B?eiBSb23hbg==?=" <adm1 at viabcp.com>
> Sent: 06/04/03 10:30 PM
> To: "Sigia-l at asis.org" <Sigia-l at asis.org>
> Subject: [Sigia-l] Evaluating the labeling systems used by financial
> institutions
>
> >
> > Hi guys,
>
> Sorry for the duplication. I forgot to put the subject in
> my last message =(
>
> I am forwarding you a message from a group of Peruvian students:
>
> If you have any idea or suggestion please reply me and I'll
> sent the to the students.
>
> Best regards,
>
> Carlos V.lchez
>
> ==============================================================
>
> Date:  Thu, 5 Jun 2003 10:16:36 -0400
> From:  Mar.a Ang.lica Quichua <saga_ma at latinmail.com>
> To:  "adm1 at viabcp.com" <adm1 at viabcp.com>
> Reply to:  Mar.a Ang.lica Quichua <saga_ma at latinmail.com>
> Subject:  Traduccion
>
> Evaluating the labeling systems used by financial institutions
>
> Good morning,
>
> We are undergradute students from the School of Librarianship and
> Information
> Science (LIS) of the Universidad Nacional Mayor de San Marcos, Lima
> (Peru).
>
> This term we have registered in the course Information Systems Analysis
> and Design II which is focused in the Information Architecture approach.
> Our teacher has selected the polar bear book (2nd. edition, 2002) as
> our textbook.
>
> Right now we are preparing an academic paper about the trends in the
> labeling
> systems used by websites of Peruvian banks, but we haven't found any
> research
> about the labeling systems used by financial institutions. Our idea is to

> identify trends, patterns in the use of labeling systems.
>
> For that reason we are writing to you because we think our theme has been

> studied using semantic and content analysis, and as far we know you are
an
>
> expert in that area.
>
> We have revised articles about content inventory but that's not precisely

> what we are looking for. We are interested in studies about the labeling
> systems applied to web sites.
>
> Any comment or suggestion would be appreciated.
>
> Thanks for your time.
>
> Cordially yours,
>
> Maria Quichua, Jessica Taype, Ruth Sanchez & Rossio Bejar

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