[Sigia-l] The new JJG diagram

[Cindy Hoffa]

I'm not used to defining user research that way but I now I understand how
you were framing it. User Research is really asking the questions, wherever
they occur in the strategy-tactical framework, and the Elements are really
how we answer them. 

User research for me is what I need to define the problem/needs and begin to
formulate a response. I agree that the user research activities as defined
by peter here definitely follow the continuum from more strategic to more
tactical.

On a side note, I'm not sure whether task analysis and mental modeling are
completely scope plane items. I don't know if I have enough definition
around the problem without some high level task analysis and hopefully a
mental model.



-----Original Message-----
From: sigia-l-admin at asis.org [mailto:sigia-l-admin at asis.org] On Behalf Of
Gene Smith
Sent: Thursday, July 10, 2003 5:57 PM
To: sigia-l at asis.org

 > User research is less separable from strategy than it is from tactics.
Usability testing is not user research.

Ah, well, I beg to differ. ;)

Here's another diagram that shows user research activites in the context of
JJG's planes:
http://www.peterme.com/archives/00000321.html

And if you map that to the Nine Pillars diagram, it suggests that some kinds
are user research (user testing, heuristic evaluation, cognitive
walkthroughs, card sorting) are tactical.  Which just happens to jive with
my intuition.

Gene


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