[Sigia-l] "Study: Content Management Tools Fail"

[David Heller]

>> I suspect that Documentum's recent success in the marketplace is
based on a 
>> similar end-user focus built out of its history in document
management.

We have recently been able to do usability testing on our products. I
would say that our recent upgrade product 5.x, has been tested before
production by close to 100 people and more specifically our WCM product
has been tested by about 1/4 that amount. (remember WCM is but one of
many of our product lines). But what is even better is that b/c we now
have a single platform for all of our web-based products, testing on our
Intranet Services Client gives results that reflect on our specific
application like WCM (we call it Web Publihser).

If you compare our 4 line to our 5 line it is like night and day in
usability. We still have a long way to go to get better research done
before we design our product as our research for innovation is far
behind our research for validation. We did do a set of 4 site visits
employing contextual inquiry to some degree or another, but we need a
lot more b/c of the Enterprise level that our customers work in.

>> I would enjoy hearing more stories of CMS deployment from an IA
perspective.

I have created a list for IAs interested in CMS. It is not that active,
but it seems like people are definitely interested in it. You can go to
http://groups.yahoo.com/group/ia-cms for more info and to subscribe.
This list is in now way sponsored by or limited to Documentum. I have
been at Documentum for 2 years, I have been interested in IA and CMS for
much longer. ;-)

- dave

David Heller
Sr. User Interface Designer
Documentum: The Leader in Enterprise Content Management
925.600.5636
 
david.heller at documentum.com
http://www.documentum.com/
AIM: bolinhanyc  //  Yahoo: dave_ux  //  MSN: hippiefunk at hotmail.com
 
--"If it isn't useful, it will never be usable."