[Sigia-l] "Study: Content Management Tools Fail"

[Lisa Caras]

I think Melanie's point identifies a key part of the problem. How much have 
CMS vendors focused on end-user usability? The IT department isn't the end 
user.

We provide our site management system (we think it is more than CMS--but it 
does include CMS components) as part of a consultative process that 
integrates the Web site (internet, intranet, and/or extranet) into business 
processes (existing or improved). Our focus is a system that regular 
business people can (and therefore will use) to keep Web content 
up-to-date. So far, it has worked for every client who has deployed it. We 
have cases were a small team of content developers manages a site, where a 
part-time administrative person manages a site, where marketing people 
manage the site, and so on. IT's involvement is typically limited to a half 
day of Web server setup and then making sure that servers stay online, are 
backed up, etc.

I suspect that Documentum's recent success in the marketplace is based on a 
similar end-user focus built out of its history in document management.

I would enjoy hearing more stories of CMS deployment from an IA perspective.

- Lisa

At 12:51 PM 2/28/2003 +1100, you wrote:
>If it is, is the problem that too many company's are approaching the
>question of "will it work?" from a system architecture (do we get
>system errors?) point of view rather than an information architecture
>(is this meeting the users needs?) point of view and not employing the
>right people to implement CMS?