[Sigia-l] IBM Reinvents E-mail

[Noreen Whysel]

As someone who used Lotus Notes mail for several years what strikes me 
mostly is their integration of products that already existed at Lotus (Notes 
email, message board-like functionality, Sametime chat, etc) into a single 
product.  Their chat client was not integrated when I last used it in 2002, 
so I may be behind on that, I'm not sure.

The visualizations in this demo look a lot like research that was presented 
at Lotusphere in 2002, particularly the chat function and the icon showing 
whether a person is currently online.  It is convenient if you need 
something from someone.  Less so if you are the person barraged with 
requests.  The demo in 2001 showed a chat product integrated with a 
directory, so anyone at an organization could look up and contact anyone 
else at any time and send IMs.  At the time, I was one of those resource 
type persons and felt somewhat threatened by it - wanted a way to select 
which people can have access to that information (I think they have that 
here).  On the other hand if you are working with a remote staff, it is 
helpful to know that you can reach someone.

For all the marketing nonsense about productivity, I am not sure how this 
makes people feel less urgent about answering messages.  I avoid instant 
messaging as much as possible for that reason.  At least you can choose to 
ignore or answer email on your own time.

Noreen


>From: Thomas.Donehower at eurorscg.com
>To: sigia-l at asis.org
>Subject: [Sigia-l] IBM Reinvents E-mail
>Date: Wed, 10 Dec 2003 10:50:35 -0500
>
>Sneak peak at IBM's prototype E-mail interface.
>
>http://www.research.ibm.com/remail/index.html
>
>The thread visualizations have captured my imagination, but I'm having
>difficulty seeing how useful they are.
>
>Thomas Donehower
>Manager, Information Architecture
>
>EURO RSCG Life Interaction
>200 Madison Avenue
>New York, New York 10016
>
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