[Sigia-l] We could just use whiteboards instead.

[Chad Jennings]

> As the years have gone by I spend more time exposing clients to the 
> way projects are developed and have found it benefits the process. If 
> the client is directly involved they can catch issues earlier, and 
> understand potential problems in the development process/schedule at a 
> much more immediate level.

> Has this been anybody else's experience?

I agree. We also have clients that _want_ to be a collaborator in a 
transparent process. They view it as a value add to their team. So they 
can learn and apply similar user-centered methods for internal clients 
or future projects. IDEO for example has had great success not only 
selling end-deliverable, but a process you as a client can be a part of 
and learn from.