[Sigia-l] Use of "FAQ'

[diannes at dbfields.com]

On Fri, 13 Sep 2002, Joe 10 wrote:
> Just as interesting to me would be:
> Does the concept of "Frequently Asked Questions" map correctly to a 
> general audience.

Interesting question, and I hope someone has some cites to
studies on this.

However, my own experience has been that using "FAQ" or similar
as a hyperlink is somewhat problematic as it is a *format* (i.e. 
question/answer) rather than being descriptive of the content of 
a particular resource. I've seen links that were labelled simply 
"FAQ" that led to information about a company, information about 
the company's website, information about the company's hiring
practices, information about a particular product, and so on, 
with no way of determining what type of information is there 
without clicking. I would rather expect a hyperlink reading 
"FAQs about our hiring process" to be more useful than just 
"Frequently Asked Questions."

JFWIW,

Dianne