[Sigia-l] Use of "FAQ'

[Joe 10]

Well, the 0 (zero) button on my phone has carried the convention of 
dialing the Operator for a few generations now, and the phones on 
both of my desks still have "OPER" written beneath the key... My cell 
phone does not, but it is no shining star of usability either

The much lauded Macintosh Trash can has the text "trash" beneath it...

I always say, "if you got the room, spell it out" One thing most 
users have in common is the ability to read (in one way or another: 
with their eyes, with their screen reader, etc)

Just as interesting to me would be:
Does the concept of "Frequently Asked Questions" map correctly to a 
general audience.

/Joe

At 9:55 AM -0500 9/13/02, Adam Doerr wrote:
>This is similar to the "logo as home" question - a convention that
>everyone may not know.
>
>If you're providing a Frequently Asked Questions page for a non-expert
>audience, do they understand the FAQ abbreviation? Would it be better to
>present it as "FAQ - Frequently Asked Questions" or just FAQ by itself?
>Has anyone observed this during testing?
-- 
Joe Tennis
Information Design Honcho
Joe 10 Group
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joe at joe10.com
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Interaction Design | Information Architecture | Usability Consulting
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