[Sigia-l] Help! New job ... terrible knowledge management

[Anders Ramsay]

I agree with this completely (I was in fact in the processing of typing an
email to this effect when this one came in)

I would also add that when documenting this, or when presenting your
concerns, your most powerful argument will be the bottom line.  If you can
make a convincing argument (or show research) for how the current practices
are incurring a cost and/or how what you propose would work to reduce or
eliminate a cost, that's what will make people perk up.  But it's better to
first get buy-in from one person with a bit of clout before presenting to a
larger group, especially in your situation.

my .02

-anders

On 7/3/02 11:34 AM, Anne Hjortshoj at anne at optical.mindstorm.com wrote:

> 
> I sympathize with you. It's not easy watching a project veer off in a
> direction that you know to be bad.
> 
> However:
> 
>> After a year of seeking employment as an IA, I finally did a bit of a
>> career switch, and have been hired as a researcher/analyst at a
>> government contractor.
> 
> So... your role is not that of an IA.
> 
> Two observations:
> 
> When you work for a web consultancy, and your company is hired to work for
> a client, it's a lot easier to raise a flag and point out problems,
> because that's what the client expects. The web consultancy has a mandate
> to fix what's wrong.
> 
> In your situation, you have no mandate. You weren't hired as an IA, and it
> it sounds like the organization doesn't think anything's broken. So your
> comments may not be received well.
> 
>> I just sat through three meetings where everything I said was basically
>> dismissed out of hand. They kept saying the process was "straightforward"
>> and that people needed "training", all in the same sentence. this is so
>> totally screwed up.
> 
> My recommmendation is to document your comments and submit them to anyone
> you consider an ally. Or just file them away for future reference, and
> gently re-introduce them when it becomes clear that the km app isn't
> working well. 
> 
> -Anne
> 
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