[MNASIS-L] March 9th SLA seminar rescheduled to March 14th

[Janet M. Arth]

Due to technical difficulties, the March 9th seminar, "Identifying client 
needs, part 1:  the process",  has been rescheduled for Monday, March 14th 
from 1:00-2:30pm at Teltech, 2051 Killebrew Drive, Suite 210  (immediately 
south of the Mall of America).  Richard Hedrick is our host.

Directions: 
<http://maps.yahoo.com/maps_result?resize=s&rezoom=1&ed=tq97b.p_0TrB4R_w16F73os.cBADtVCl0is-&csz=Bloomington+MN+55425-1805>http://maps.yahoo.com/maps_result?resize=s&rezoom=1&ed=tq97b.p_0TrB4R_w16F73os.cBADtVCl0is-&csz=Bloomington+MN+55425-1805

We still have room for a few more attendees, so if you'd like to attend, 
please fill out the registration form

Cost:  $10 for SLA/ASIST members:  $15 for non-members  (Please make your 
check payable to "Minnesota Chapter SLA" and bring it with you to the seminar.


How to register:  Send the registration form shown below to Jim Tchobanoff 
(jtchobanoff at bigfoot.com) or call Jim at 651 636-3738.  Space is limited, 
so register ASAP.

Registrations will be handled in the order received and a confirmation 
message will be sent.

[Please note that if you register, you are obligated pay for your seminar 
attendance, whether or not you show up on the 14th]

*********************************************

March 9th Virtual Seminar Registration Form:


Name:


Phone number:


SLA/ASIST member:  yes  no


Do you need a receipt:  yes  no

******************************

Thanks to Richard Hedrick of Teltech for hosting the seminar.

Any questions, call Jim at 651 636-3738 or send an email 
(jtchobanoff at bigfoot.com)


Jim Tchobanoff

Seminar information follows:
******************************

Identifying Client Needs

Part I
The Process

March 9, 2005
1:00 pm - 2:30 pm CT


Description
Effective information services are those that accurately meet the needs of 
the client base. In order to establish what products and services are 
required we, as information professionals, must understand not only what 
information products and services our clients need to do their jobs, but 
also what they do with the information we provide to them and how that 
contributes to organizational success. By understanding why the information 
is needed we can accurately define and prioritize our products and services 
(and consequently our resourcing and budgets) and define how the 
information must be packaged to be most useful. We can also identify those 
tasks or business processes that are supported by information that we 
provide and rate the criticality of the information to the successful 
completion of the task or process. This is invaluable when promoting your 
service as a core corporate function rather than an overhead.

This seminar discusses why identifying your clients needs is critical to 
the future viability of your service. It introduces the process of 
identifying client needs as a research process that has a number of stages. 
It describes the comprehensive planning stage that defines the objectives, 
scopes the project, allocates resources (human, technical, financial etc.) 
and determines an appropriate survey methodology and discusses the critical 
issues associated with the data collection and analysis stages.

Virtual Learning Series Speaker
Sue Henczel, INFASE Solutions