[MNASIS-L] Customer Service for People with Disabilities Webcast

[Janet M. Arth]

Hi all, Not sure if this webcast will address technology issues for persons 
with disabilities, regardless, it could provide some useful 
information.  fyi, Janet
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Please note that the deadline to register is Monday, September 22.


JESSE WHITE, Secretary of State and State Librarian and the Illinois State 
Library present....

CUSTOMER SERVICE FOR PEOPLE WITH DISABILITIES (PWDs)
  WEBCAST

  Wednesday, September 24, 2003
  10:00 am to 12:00 noon CST

Connect to the Internet to view this Webcast

-Audrey Gorman of Access for All, former Director of the American Library 
Association's Roads to Learning Initiative, will provide an overview of 
diversity, people with disabilities (PWDs) and customer service.

-Libraries want to provide the best possible service to all patrons, but 
many librarians are unsure about how to assist people with disabilities and 
other underserved groups.

  -This Webcast will provide comprehensive information about diversity, 
PWDs and customer service and help libraries integrate these issues into 
their daily practices.

  There is no charge to view this program, but you must have the latest 
version of RealPlayer installed on your PC.  Directions for downloading 
RealPlayer will be sent to you via e-mail with the URL for the Webcast.

Please register by Monday, September 22.  The URL for this Webcast and 
directions on how to download RealPlayer will be sent to you via e-mail.

  To register, please send:
  Name
  Institution
  Mailing Address
  E-Mail Address
  to Jill Heffernan at the Illinois State Library.
Jill can be reached by e-mail at jheffernan at ilsos.net or fax the above 
information to
217-782-1877.

If you have questions, please call 217-782-7848.

Jill Heffernan
Illinois State Library
300 South Second Street
Springfield, Illinois  62701-1796
217-782-7848 PHONE
217-782-1877 FAX
jheffernan at ilsos.net