[Sigia-l] Design: Dictatorship or democracy?

[Jonathan Baker-Bates]

> 
> <http://www.businessweek.com/innovate/content/jun2007/id200706
> 27_004206.htm>
> 
> "Instinct and taste"? What, no white lab coats, best 
> practices, research papers, eye tracking, alertbox threat 
> levels...? Shocking.

Funnily enough, I asked an assembly of about 50 user experience
designers yesterday whether they could name any "UCD triumphs" on the
web. By this I meant web sites that are generally acknowledged as have
great experience design (like Flickr or NYT) but brought about by a
demonstrable UCD method. 

Didn't get many suggestions. I have to say this does worry me a bit. The
only example I know of was the BBC's "Glass Wall" - the main UX take out
from which was the "web patina" they had on the site for a while until
they redesigned.

http://www.liamdelahunty.com/tips/usability_bbc_redesign_the_glass_wall.
php

Jonathan


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