[Sigia-l] knowing and finding?

Peter Morville morville at semanticstudios.com
Sat Nov 19 09:39:11 EST 2005


"There is the known, the unknown known, and the unknown unknown. When the
unknown unknown comes lurching to town, you have to learn about that
comprehensively and at great speed. Generating new knowledge is very good,
but in a world with superb archives, accessing knowledge that you didn't
know you possessed is both faster and more reliable than discovering it."

-- from Shaping Things by Bruce Sterling, page 47.


Peter Morville
President, Semantic Studios
http://semanticstudios.com
http://findability.org



-----Original Message-----
From: sigia-l-bounces at asis.org [mailto:sigia-l-bounces at asis.org] On Behalf
Of kate.simpson at freshfields.com
Sent: Friday, November 18, 2005 11:57 AM
To: sigia-l at asis.org
Subject: [Sigia-l] knowing and finding?

Hi all.

Very quick question. I'm trying to track down the citation and/or paper that
discusses search and browse behaviours based on knowledge.

It goes something like:

"You know what you know"
"You know what you don't know"
"You don't know what you know"
"You don't know what you don't know"
or something...?

I'm sure I've read it recently too in relation to behaviours in searching
and browsing (rather in relation to knowledge) explaining how different
people come to a resource with different tasks at hand (or something), but I
can't remember for the life of me where. I thought it might have been the
lemur book but I can't see it. Perhaps some sort of matrix...?

Can anyone out there help?
Which I guess means I know what I don't know...

Many thanks
Kate

--------------------------------------------
Kate Simpson
Information Architect
Knowledge Management
kate.simpson at freshfields.com

Freshfields Bruckhaus Deringer
Ext. 2881
WF G.05
Direct +44 (0)20 7785 2881
Fax +44 (0)20 7108 2881
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